GTC
Dear Customer,
Regardless of whether you have added a specific product to your cart or the Personal Consultation service, please proceed and complete the process. After a successful transaction, I will receive your data immediately and, if possible, contact you within 24 hours.
Scheduling an appointment
Ready-to-wear without size specification or specific designs
In the event of a personal meeting, taking into account your personality, we will discuss together which silhouette and color scheme from the selection suits you best, what your expectations are for the dress (e.g.: where you would wear it), and then we will discuss the washing and have treatment requirements. I buy a full size, which is only needed once for loose clothes, but in the case of tighter - tailored - clothes, you have to factor in multiple meetings.
In case of pre-specification of ready-to-wear size
During the personal consultation, in the case of tighter or special clothes, I will wait for you with a ready-made trial dress, on which we will try out the tailoring pattern for your figure and mark the necessary adjustment points (neck, bust, waist, hip width, ideal length). This is a faster solution and only requires a one-time meeting.
It is important to emphasize that a material character works well together with a silhouette and you cannot change the presence of shaping seams or the character features of the garment, you can only adjust it to its size.
Why is a personal meeting necessary?
In the case of personal consultations, we discuss all the details in person, as there is no possibility of drastic subsequent modifications to the tried-and-ready dress.
Undoing the seam can also lead to possible damage to the fabric, for which I cannot take responsibility. Furthermore, I cannot take responsibility even if you come for adjustment outside of 3 weeks after taking the measurements.
General Terms and Conditions
These general terms and conditions (GTC) of Annamária Varga, an individual entrepreneur (registration number: 06302315151, registered office: 1122 Budapest, Alma utca 2/c., tax number: 56412150-1-43 , email address: shop@spycraft.hu , telephone number: + 36 30 231 5151 (hereinafter: " Service ") provided in the online store (hereinafter: " Webstore ") located on the website http://www.spycraft.hu/ for personal consulting (hereinafter: " Consulting "), as well as on the website regulates the conditions for the customizing service and purchase (hereinafter: " Purchase ") of custom-made spycraft brand clothes.
The Web Store provides an interface for customers (hereinafter: " Customers "), on which they can purchase clothes individually designed and made by the Service Provider (hereinafter: " Clothes " or " Clothes ") without separate registration, and Customers can purchase them from the Service Provider you can order a service for personalized advice on insured clothes.
The parties acknowledge that the Service Provider is entitled to unilaterally amend these Terms and Conditions at any time, which shall enter into force upon publication and shall apply to legal transactions created after its entry into force.
- General provisions
1. The contract between Buyers and Service Provider for Consulting services, as well as the sales contract for the purchase of Clothes without Consulting, is governed by the Civil Code. 6:82 a.m. is considered to be an electronic contract according to §, which is created through the website of the Service Provider, when the Customer clicks on the selected product, clicks on the "Add to cart" or "Pay" button in the desired quantity, after entering his personal data (for details, see: Data Protection Information ), and after finalizing the purchase, makes a declaration of right to purchase after the express and full approval of these Terms and Conditions, the Privacy Policy and, in the case of a person under the age of 16, parental supervision with regard to the management of personal data.
2. The exact content of the contract between the Parties is the purchase offer made by the Buyer, or its confirmation by the system together, if the confirmation has a different content from the purchase offer (e.g. the given product has sold out in the meantime), then it becomes a contract only with the acceptance (confirmation) of the Buyer's new, modified purchase offer.
3. The Service Provider informs the Customer that the contract concluded in accordance with the above is considered a written contract in Hungarian, which the Service Provider will use electronically with the data specified in the Data Protection Information, for the period and legal basis specified therein, under a so-called purchase identifier under the Civil Code. is registered and stored for the general limitation period (5 years)
4. The Clothes presented in the Webshop can only be purchased after they have been customized by the Service Provider, so the sewing, (adjustment) of the Clothes, tailoring and adaptation to the Buyer's personality is mandatory in all cases, the preparation time of which is different for each Clothes, however, it is indicated for all products.
45/2014 on the detailed rules of contracts between the consumer and the business, in view of their uniqueness. (II.26.) are considered products defined in Section 29.(1.) point c.) of Government Decree, according to which the Buyer is not entitled to the right of withdrawal and termination specified in Section 20 of the relevant decree.
- The process of shopping in the Webshop without personal consultation
The Service Provider prefers to order the pre-purchase Consultation (see in detail in paragraph III), however, in the case of products marked in the Web Store, the purchase of Clothes is also ensured without personal appearance according to the following steps:
1. By clicking on the selected Dress, the Buyer will find a detailed product description and photo illustrations, based on which he can find out about the total purchase price of the Dress (tax not charged), its material, cut, country of origin, the preparation time undertaken by the Service Provider, as well as the size data that the Buyer must provide, in particular, but not exclusively waist, hip, bust.
2. By clicking the "Add to cart" button, the customer can place the selected Clothing in the so-called to the shopping cart, after which you can continue shopping by selecting other products and adding them to the cart. After the Customer has collected the products he wants to buy, he can modify them, add new items or delete items, and possibly empty the entire contents of the basket.
After collecting the products in the basket, and if the Buyer clicks on the "Pay" button without making any further purchases, the website will automatically load the interface on which, after entering his personal data (for details, see: "Privacy Notice"), he can finalize the purchase, which at the same time records his declaration of intent to purchase.
We would like to draw your attention to the fact that the accuracy and veracity of the data provided by Buyers is the Buyer's own responsibility, and the Service Provider expressly excludes its responsibility for damages and possible costs arising from incorrectly entered data.
The customer can change, correct or, if applicable, delete the personal data he provided, the quantity of the selected products and the optional parameters before clicking the "Send order" button.
Prior to finalization, the Customer declares that he has read these Terms and Conditions and the Data Protection Notice, and in the case of a person under the age of 16, gives his consent to the processing of the Customer's personal data by exercising parental supervision. With the above declarations, the buyer declares that he intends to carry out the actual purchase in the knowledge of the above and present documents, conclude the sales contract, and place his order.
3. The purchase becomes final with the preliminary online payment (advance payment), during which the Customer confirms the total amount in the basket (purchase price) during a transaction initiated by bank card payment, thereby simultaneously ordering the Dress from the Service Provider and its preparation, which is tied to a purchase offer.
4. The Buyer's contractual legal declaration made electronically becomes effective when it becomes accessible to the Service Provider. The date of payment of the purchase price shall be deemed to be when the entire purchase price has been fully credited to the Service Provider's bank account. The Service Provider issues an invoice to the Customer upon personal acceptance of the product or during its delivery.
5. The Service Provider will immediately, but no later than within 48 hours, send a confirmation email to the Customer about the order and the successful payment, at which time the contract will be established, and from this date onwards both Parties are obliged to perform - Service Provider to sew/size/adjust the Clothes and hand them over , Buyer to provide the information below and receive the Dress -.
The buyer is released from the obligation to make an offer and will receive a full refund of the purchase price already paid, if the confirmation of payment is not received without delay - i.e. within 48 hours. However, the delayed return of the confirmation may be caused by technical problems that may arise at the Service Provider or the Customer, in which case Customers may request information at the Service Provider's contact information indicated above. If the Service Provider notifies the Customer that it was unable to send a confirmation within the deadline due to reasons other than its own fault, this does not release the Customer from being bound by the offer.
In the confirmation email, the Service Provider also informs the Customer that he should forward the size data in the product description of the Dress to the specified email address within 3 days. The preparation time undertaken by the Service Provider shall be calculated from the time at which the Customer sends the requested data to the Service Provider in a complete and verifiable manner by email and becomes available to the Service Provider.
If the Customer fails to fulfill its obligation to provide data within 2 days or fulfills it incompletely, the Customer will send a reminder email. is entitled under the title of reservation fee. In this case, the Service Provider will refund the purchase price, reduced by the booking fee and all the costs of the bank transaction, to the Customer within 3 working days by bank transfer.
In this section, the Service Provider expressly states that it does not assume responsibility for the dimensional data provided by the Customer, as well as for the correctness of the measurement of individual body parts and the exact specification of proportions. It also records that the Clothing is sewn or tailored according to the size data provided by the Customer, so the Service Provider does not accept complaints due to incorrect data being entered, and these data cannot be changed later.
6. Delivery - Collection of clothes
The Service Provider delivers the finished Clothing to the delivery address provided by the Customer by post via Magyar Posta Zrt. or hands it over at its headquarters during a personal collection at a time agreed in advance with the Customer. All costs incurred during postal delivery shall be charged to and borne by the Buyer.
In the case of any form of delivery, the Service Provider will attach to the finished product its handling instructions, which in particular contain the instructions for washing and ironing, as well as the recommended rules for wearing the Clothes.
Delivery or other additional costs and damages incurred due to incorrect, inaccurate or insufficiently detailed data are always borne by the Buyer.
- Online shopping process with personal advice
General provisions:
In the case of clothes in your online store, the product description of which does not state that it is possible to purchase without a prior personal consultation, it is always necessary to use the Consulting service.
The purpose of the Consultation is to find the most suitable design of the given Dress together with the Service Provider before purchasing the Dress.
Content of the Consultation:
During a personal measurement by the service provider, a so-called adjusts the necessary measurements on the trial dress and marks the personalized shapes that are absolutely necessary for the design of the Dress. Due to the special nature of the Clothing, the Customer may not request large-scale alterations, nor may the Service Provider request changes to the technical solutions of the given product (zipper design and location, presence of shaping seams, cutting lines). The buyer has the right to instruct the dress to be customized and tailored to his needs, only with regard to the width and length of the dress. Counseling is an initial consultation, as well as in case of need and demand - during the process of making the Dress - includes a second personal consultation. In the case of a second personal consultation, no separate service fee will be charged, however, the Customer can only take advantage of the second try-on if he ordered the Dress and the adjustment exceeds 1.5 cm. The Service Provider reserves the right to oblige the Customer to appear in person a second time, if it is subsequently necessary to carry out operations that make his appearance indispensable. In the event that the second consultation initiated by the service provider is not carried out, the Customer acknowledges that the Dress has been designed in accordance with the concept developed on the basis of the first consultation and the recorded size data.
In the case of all personal appearances, the adjustment to the body is carried out on the fitting, on which the Service Provider is obliged to transfer the dimensions marked on the garment. The Service Provider subsequently makes changes to the main material of the Dress only at the Customer's written request, in which case the Customer acknowledges that it does not assume responsibility for any errors or damages that may have occurred in the main material of the Dress, and in this case the Service Provider is not liable for any warranty obligations.
III.1. Ordering a consultation:
1. I. 1-2 of these GTC in this case also apply accordingly.
2. By accepting these General Terms and Conditions, the Customer acknowledges that prior to the purchase of Clothes in accordance with this paragraph, he primarily and specifically orders the Consulting service from the Service Provider, the fixed fee of which for all Clothes is HUF 9,900, i.e. nine thousand nine hundred forints (hereinafter: " Service Provider Fee "), in respect of which no tax is charged.
The Consulting Service Provider ordered on the basis of this paragraph is not obliged to start the production of the Dress, and the Service Provider expressly states that the order is aimed at concluding a contract for the provision of Consulting services pursuant to Art. 45/2014. (II. 26.) Pursuant to Section 4, Point 8 of the Government Decree, and it does not in any case create a contract for the sale of products.
The Customer acknowledges that if he does not wish to order/purchase the selected Clothing after the Consultation, he cannot claim back the Service Fee and the contract is fulfilled upon completion of the Consultation. When purchasing clothes, the Service Fee is included in the purchase price of the Clothes.
In view of the above, in the case of several Consultations for the same quantity or several different Clothes, the Service Fee must be paid separately and in the case of a Clothes purchase, they are included in the purchase price of the Clothes individually.
3. The order for the Consulting service becomes final by paying the Service Fee online, during which the Customer confirms the total amount in the basket during a transaction initiated by bank card payment, thereby simultaneously ordering the Consulting from the Service Provider, which is tied to the offer.
4. II of the General Terms and Conditions Point 4 is duly governed by the fact that the Service Provider shall issue and hand over the invoice for the Service Fee to the Customer after completion and/or upon receipt of the product or at the same time as delivery in the case of a clothing purchase.
5. The provisions regarding the conclusion of the contract for the provision of the Service and the confirmation email are contained in II.5 of these General Terms and Conditions. as defined in point
In the confirmation email, the Service Provider informs the Customer about the conclusion of the contract, as well as the selected Clothes that form the basis of the service, together with the purchase price announced on the website at the time of ordering, to which the Service Provider is bound when purchasing Clothes. In this case, the confirmation does not include the request for data according to the referenced point.
In the confirmation, the Service Provider informs the Customer that within 24 hours, the Customer will contact the Customer at the email address and/or telephone number provided by the Customer in order to arrange the time of the Consultation, the latest date of which is the 14th day after receipt of the confirmation email, and the location is the Service Provider's headquarters.
6. If the Customer does not appear for the personal consultation at the time agreed by the Parties, he is not entitled to reclaim the Service Fee. It is possible to change the date in two forms, with the mutual approval of the Parties, in writing within a reasonable time before the agreed date.
7. During the Consultation, the Buyer has the opportunity to modify the Service for the selected Clothing for other Clothing. This amendment can be implemented by the Parties in writing, the detailed rules of which are recorded separately by the Parties. The amended Service is otherwise governed by the provisions of these General Terms and Conditions.
8. If the Buyer does not order the preparation of the Dress after the Consultation, the contract is considered fulfilled by the Parties. By accepting these General Terms and Conditions, the customer acknowledges that after the Consulting service is completed, 45/2014. (II. 26.) Pursuant to § 19. (1) point a.) of the Government Decree, he cannot exercise his right of termination, as a result of which he is not entitled to the rights specified in § 20 of the referenced legislation.
III.2. Ordering and purchasing the dress:
During the Consultation, the Buyer becomes entitled to order the sewing/making of the Dress in accordance with the data recorded during the Consultation, or to purchase it. The exact data of the Dress, as well as the measurements required for personalization, are recorded by the Parties on the order form. The purchase of the Dress is otherwise governed by these General Terms and Conditions.
Subject of the contract:
The Service Provider sews/fits the Clothing for the Customer at the purchase price specified in the consultation order return within the agreed production deadline, and then hands it over to the Customer, and the Customer pays the purchase price and receives the Clothing.
The purchase price, down payment, set-off - payment terms:
The purchase price - on top of which no tax will be charged - includes all material costs required and used to make the Dress, as well as the service fee for making it.
The service provider is bound by the purchase price specified in the confirmation email detailed above, and may unilaterally change it later, even in the event of material price changes.
On the order form, the Parties include their Service Fee in the purchase price specified in the confirmation email, so the purchase price of the Dress is the amount reduced by the amount of the Service Fee.
At the same time as submitting the order form, the buyer is obliged to pay 30% of the purchase price of the Clothing to the Service Provider in cash or by bank transfer, which is included in the purchase price.
Obligations of the service provider:
The Service Provider is obliged to tailor the Clothing according to the standards and regulations required by the profession within the production deadline agreed on the order form and hand it over to the Customer.
The service provider is obliged to purchase all necessary materials and equipment at his own expense.
Obligations of the buyer:
The Buyer is obliged to pay the remaining part of the purchase price to the Service Provider in cash or via bank transfer upon receipt of the Clothing and to receive the Clothing in person or, in the case of postal delivery, in this form.
Collection of clothes:
The Service Provider will notify the Customer of the possibility and date of personal collection after the Dress is ready. The Buyer may refuse acceptance only if the Dress does not aesthetically meet the professional standards, or suffers from an obvious sewing or cut defect. Refusal of acceptance due to a measurement error is excluded if the Service Provider has prepared the Dress in accordance with the data on the order form.
When handing over the Dress (in the case of delivery by mail, at the same time), the user manual is attached to the finished product, which in particular contains the instructions for washing and ironing, as well as the recommended rules for wearing the Dress.
Delivery:
If the Purchaser has indicated on the order form that the Garment should be received by the postal service, the Service Provider will deliver it via Magyar Posta Zrt. to the delivery address provided by the Purchaser. All costs and fees of the postal service shall be borne by the Buyer. The responsibility of the service provider for package damage, loss and other damages, as well as late delivery, is expressly excluded. If the package is returned to the Service Provider for any reason and the Customer does not receive the Clothing in person within 7 days, the Service Provider is no longer obliged to hand over the Clothing to the Customer.
Delivery or other additional costs and damages incurred due to incorrect, inaccurate or insufficiently detailed data are always borne by the Buyer.
Withdrawal, termination:
The customer may withdraw from the contract at any time before the performance of the contract begins, after which he may terminate the contract until performance. The start of performance is the day after the receipt of the order form.
In case of withdrawal or termination, the Customer is obliged to pay the Service Provider a proportionate part of the purchase price and to compensate for the damage caused by the termination of the contract, provided that the compensation cannot exceed the purchase price.
III.3. Order a consultation without a selected dress:
The Buyer also has the option to order only Consulting services from the Service Provider that do not apply to specific/advertised Clothing. The purpose of the Consultation according to this clause is to get to know the personality of the Service Provider and a so-called provide a stylist service, during which he makes a recommendation regarding the most suitable Clothes (in color, style, size) for the Customer. For the Counseling according to this point, in addition, the above III.1. rightly applicable.
- Information on legal enforcement
1. Accessories warranty
In which case can you exercise your accessory warranty right?
In the event of defective performance by the Service Provider, you can assert a warranty claim against the company in accordance with the rules of the Civil Code.
What rights are you entitled to based on your warranty claim?
You can - at your choice - use the following accessory warranty claims:
You can request a repair or replacement, unless the fulfillment of the request you choose is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of another request. If you did not or could not ask for the repair or replacement, you can request a proportional reduction of the compensation or you can repair the defect at the expense of the company, or you can have it repaired by someone else or - in the last case - you can also withdraw from the contract.
You can transfer from your chosen accessory warranty right to another, but you will bear the cost of the transfer, unless it was justified or the company gave a reason for it.
What is the deadline for asserting your warranty claim?
You are obliged to report the error immediately after discovering it, but no later than within two months of discovering the error. At the same time, I would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract.
Who can you enforce your accessory warranty claim against?
You can assert your warranty claim against the company.
What other conditions are there for asserting your accessory warranty rights?
Within six months from the date of delivery, there is no other condition for asserting your warranty claim for accessories other than reporting the defect, if you prove that the product or service was provided by the Service Provider. However, after six months have passed since the performance, you are already obliged to prove that the defect you recognized was already present at the time of performance.
2. Warranty
In the event of faulty performance, the Service Provider is contractually obliged to provide a warranty, the duration of which is 6 months.
When is the company released from its warranty obligation?
The company is exempted from warranty obligations only if it proves that the cause of the defect arose after performance.
I draw your attention to the fact that due to the same defect, you cannot assert a claim for accessory warranty and warranty, or a claim for product warranty and warranty at the same time, in parallel with each other, but otherwise you are entitled to the rights arising from the warranty regardless of accessory/product warranty entitlements.
3. Complaint handling
The customer can make any complaint directly to the contact addresses provided by the Service Provider on the website.
The Service Provider will immediately examine the verbal complaint and remedy it as necessary. If the Customer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider is obliged to immediately record the complaint and its position on it, and a copy thereof:
- in the case of a personally communicated oral complaint, hand it over to the Buyer on the spot,
- in the case of a verbal complaint communicated by phone or using other electronic communication services, to be sent to the consumer at the same time as the substantive answer within 30 days at the latest,
- and in other respects, he is obliged to act according to the provisions regarding the written complaint.
The Service Provider must assign a unique identification number to a verbal complaint communicated by telephone or using an electronic communication service. The record of the complaint must contain the following: the name and address of the Customer, the place, time and method of presenting the complaint, a detailed description of the Customer's complaint, a list of documents, documents and other evidence presented by the Customer, a statement by the Service Provider on its position regarding the Customer's complaint, if the complaint can be investigated immediately, the person taking the minutes and - with the exception of verbal complaints communicated by telephone or using other electronic communication services - the Buyer's signature, the place and time of recording the record, and in the case of a verbal complaint communicated by telephone or using other electronic communication services, the unique identification number of the complaint. The Service Provider must - unless the directly applicable legal act of the European Union provides otherwise - respond to the written complaint in writing within thirty days of its receipt and make arrangements for its communication. A shorter deadline than this can be established by law, and a longer deadline by law. The Service Provider is obliged to justify its position rejecting the complaint.
The service provider is obliged to keep the record of the complaint and a copy of the response for five years and present it to the inspection authorities upon request.
In case of rejection of the complaint, the Service Provider is obliged to inform the Customer in writing about which authority or conciliation body he can initiate the procedure with his complaint - according to its nature. The information must also include the headquarters, telephone and internet contact details, and mailing address of the competent authority and the conciliation body based on the Buyer's place of residence or residence. The information must also cover whether the company uses the conciliation board procedure in order to settle the consumer dispute.
The provisions set forth in this point shall apply if the Buyer is considered a consumer.
V. Final Provisions
In matters not regulated in these GTC, Hungarian law, especially, but not exclusively, Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. Act, CLV of 1997 on consumer protection. Act, 45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) The relevant provisions of the Government Decree are governing.
The parties are obliged to act in good faith, and to settle any legal disputes that may arise amicably.
In case of any legal dispute, the parties stipulate the exclusive jurisdiction of the Buda Central District Court and the Székesfehérvár Court, depending on the maturity of the case.
These GTC shall enter into force upon its publication, i.e. on ... August 2020 and shall remain in force until the Service Provider amends it. In the event of a modification of the Terms and Conditions, the Service Provider is obliged to draw the attention of Customers in a prominent place on its website that the content of the Terms and Conditions has changed, and to make the access point easily accessible.
www.spycraft.hu
All rights reserved.